Dashboard
Overview of all transcribed calls
Overview
Today
Sentiment Breakdown
0%
Positive
0%
Neutral
0%
Negative
Top Topics
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Calls
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Avg Agent Score
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Users
Manage accounts for your organisation
All Users
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Create New User
Reporting contact
Receives negative sentiment alerts and monthly summaries
Settings
Configure your organisation's preferences
📋 Call Topics
These are the topics GPT will choose from when categorising each call. Customise them to match your industry and services.
👥 Agents
Name each extension so calls are attributed to the right agent on the Team page. Extensions below were detected from your call data.
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Health
PBX upload runs, server metrics and pipeline status
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Team Performance
Agent scoring by extension
🏅 Leaderboard
⚔️ Head-to-Head
Tenants
Manage organisations on the platform
All Tenants
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Create New Tenant
Initial Admin User — optional. Leave blank for tenant_admin-managed tenancies.
🔔 Notification Settings
Configure automated email alerts per tenant. Mark users as Reporting contacts in the Users page to control who receives these emails.
Negative sentiment alerts
Send an email immediately when a call is flagged as negative sentiment
Monthly summary
Send a monthly call activity summary on the 1st of each month
🔌 PBX Integration
Generate a long-lived service token for your Asterisk/Bicom PBX to automatically upload call recordings.